Legal

Shipping Policy

Last updated: May 26, 2026

This Shipping Policy applies to all physical product orders placed through playunspeakablethings.com, operated by Unspeakable Games LLC.

Processing Time

We're a small husband and wife operation. Orders ship twice a week, usually on Mondays and Thursdays. Orders are not processed or shipped on weekends or holidays. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Method & Timeframe

We currently ship within the United States via USPS (First Class / Ground). Estimated delivery is 5–10 business days after processing.

Delivery timeframes are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high volume periods.

Shipping Costs

Shipping is a flat $7.99 per order within the United States. Orders over $60 ship free. Your shipping cost is shown at checkout before you pay.

Discreet Packaging

We ship in plain, unmarked packaging. The return address appears as Unspeakable Games LLC, and we do not include any reference to the product or its nature on the outside of the package.

However, discreet packaging cannot guarantee that a package will not be inspected, delayed, damaged, opened, misplaced, or otherwise affected by a carrier, government authority, building staff, household member, or other third party during transit or delivery.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package directly through the carrier's website.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, the customer is responsible for any additional shipping costs to reship the order. Please ensure your shipping address is accurate before completing your purchase.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us within 30 days of the expected delivery date. We will work with you to resolve the issue, which may include a replacement or refund at our discretion.

International Shipping

We do not currently ship outside of the United States. International shipping may be offered in the future.

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